The Customer Blah!

The latest thoughts, news and updates from the life and work of Livework.

Service Design for Business: From customer advocate to business tool

Service Design for Business: From customer advocate to business tool

A decade ago Service Design found support from the “customer enthusiasts” on the fringes of corporate life. A decade on, Service Design has evolved into a powerful tool for mainstream business managers. This article describes key aspects that make Service Design highly relevant for people in a business role.

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Livework to merge with Zilver Innovation

Livework to merge with Zilver Innovation

Livework and Zilver Innovation (www.zilverinnovation.com) are happy to announce that our two companies will merge operations as of July 1st 2016. Zilver…

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Service Design Thinking for Business

Service Design Thinking for Business

Tor W. Andreassen is professor and director Center for Service Innovation (CSI) at Norwegian School of Economics (NHH) I am delighted…

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Customer Experience Vs. The Customer’s Experience: Is There A Difference?

Customer Experience Vs. The Customer's Experience: Is There A Difference?

Over the last few days I’ve been to a few customer experience events, which included chairing a couple of sessions at a…

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The only person that everyone has in common is the customer – Interview with Ben Reason of Livework

The only person that everyone has in common is the customer – Interview with Ben Reason of Livework

Today’s interview is with Ben Reason, founding partner of Livework, a leading service design firm. They help organisations with customer related challenges…

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