Filter:

  • All
  • Articles
  • Books
  • Journals
  • Magazines
  • Newspapers
No results found for the filters you applied
SERVICE DESIGN: From Insight to Implementation - Korean

SERVICE DESIGN: From Insight to Implementation - Korean

Rosenfeld Media (2013)

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help…

Read more
Service Design for Business

Service Design for Business

Wiley (2015)

A practical guide to optimizing  the customer experience  This book is for anyone who is interested in services and how…

Read more
SERVICE DESIGN: From Insight to Implementation – Japanese

SERVICE DESIGN: From Insight to Implementation – Japanese

Rosenfeld Media (2013)

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help…

Read more
Service Design for Business

Service Design for Business

Touchpoint Journal, Service Design Network (2015)

From customer advocate to business tool A decade ago, service design found support from the ‘customerenthusiasts’ on the fringes of corporate life. A…

Read more
Service Principles – in Practice

Service Principles – in Practice

Touchpoint Journal, Service Design Network (2015)

How laying down clear guidelines drives service success Service principles are the distillation and the carrier of our most important findings about a…

Read more
SERVICE DESIGN: From Insight to Implementation - Chinese

SERVICE DESIGN: From Insight to Implementation - Chinese

Rosenfeld Media (2013)

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help…

Read more
SERVICE DESIGN: From Insight to Implementation

SERVICE DESIGN: From Insight to Implementation

Rosenfeld (2013)

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case…

Read more
NESTA DIY Toolkit

NESTA DIY Toolkit

NESTA (March 2014)

DIY Toolkit is a limited edition book version of the influential Nesta site, diytoolkit.org. Nesta is a highly regarded UK charity which aims to help individuals…

Read more
The underestimated business impact of service design

The underestimated business impact of service design

Touchpoint Journal, Service Design Network (Volume 6 Number 1, April 2014)

This article is based on four years of conversations with service designers, service design companies, consultants, clients and people who were recently…

Read more
Design Transitions: Inspiring Stories. Global Viewpoints. How Design is Changing.

Design Transitions: Inspiring Stories. Global Viewpoints. How Design is Changing.

BIS Publishers (2013)

Design Transitions presents 42 unique and insightful stories of how design is changing around the world. Twelve countries are represented from the perspectives of…

Read more
DMI Review, The Changing Nature of Service & Experience Design

DMI Review, The Changing Nature of Service & Experience Design

DMI Review (Vol. 24, No. 3, Fall 2013)

Livework is featured in the fall 2013 number of the world’s leading publication dedicated to design as a strategic business resource, the Design Management…

Read more
Becoming a Citizen

Becoming a Citizen

Touchpoint Journal, Service Design Network (Volume 5 Number 2, September 2013)

Unlike a commercial service, the Norwegian Directorate of Immigration’s (UDI) primary goal is not to please individuals, but it still needs to engage them…

Read more
Design for public

Design for public

Design Council (May 2013)

We’re (Design Council) looking into how design can be used to deliver better public services and improve policy making. We have published a new…

Read more
The service design promise

The service design promise

Touchpoint Journal, Service Design Network (Volume 5 Number 1, May 2013)

Service design promises something that — although hard to pin down — does have some common characteristics. I would argue that at its core,…

Read more
Pilot or Perish

Pilot or Perish

Touchpoint Journal, Service Design Network (Volume 5 Number 1, May 2013)

Designers bring ideas to life and are able to convince organisations to build services that their customers will love, but fail to communicate how…

Read more
Customer experience governance

Customer experience governance

Financial Times (2013 )

Livework have been working with Norway’s largest insurance company for five years and we are very pleased to see our work with them getting…

Read more
ABC design

ABC design

ABC-design (2012)

Read more
Design Thinking Brasil

Design Thinking Brasil

Campus Elsevier (2012)

Design Thinking Brasil is a book about demystifying the term in order to give people a deep understanding on the roots of the thinking that…

Read more
Service Design: <br/> Brand-driven innovation

Service Design:
Brand-driven innovation

Bloomsbury (2010)

Given that we live in a service and information age, a practical, thoughtful book about how to design better services is urgently needed. Service…

Read more
In the bubble

In the bubble

The Mitt Press (2012)

Given that we live in a service and information age, a practical, thoughtful book about how to design better services is urgently needed. Service…

Read more
Outside In

Outside In

Forrester (2012)

Livework are proud to be featured in Forrester’s latest book, Outside In : The Power Of Putting Customers At The Center Of Your Business…

Read more
Design ACT

Design ACT

Sternberg Press (September 2011)

DESIGN ACT is a project highlighting and discussing contemporary design practices that engage with political and societal issues. It traces current and historical tendencies…

Read more
Service Design on Steroids

Service Design on Steroids

Touchpoint Journal, Service Design Network (Volume 3 Number 2, September 2011)

Creating a customer experience that is seamless across multiple channels is a challenge that service design aims to take on. To do this for…

Read more
Quer Inovar Libere A Intuicao (translation - Want to Innovate Unleash The Intuition)

Quer Inovar Libere A Intuicao (translation - Want to Innovate Unleash The Intuition)

Exame (2011 )

Livework’s service innovation project with Itaú, one of Brazil’s largest banks, is featured in publication ‘Exame’.

Read more
Service Design – The Bottom Line

Service Design – The Bottom Line

Touchpoint Journal, Service Design Network (Volume 2 Number 2, September 2010)

When we, as designers, see that people enjoy the services we have created, we tend to accept this as proof of quality. But this…

Read more
Community in Commodity Out

Community in Commodity Out

The Guardian, Service Design supplement (15th March 2010 )

Businesses and public services alike face huge change in the new information era. They need to shift their emphasis back – to what people…

Read more
Mind your own business. Service Design in a B2B

Mind your own business. Service Design in a B2B

Touchpoint Journal, Service Design Network (Volume 1 Number 3, January 2010)

Data is the new oil and the money is in refining it to create valuable services that customers cannot live without. In this article,…

Read more
Creating social solutions for MS patients

Creating social solutions for MS patients

New York Times ( Tuesday, January 6, 2009 )

All important questions, but how should a local health service deal with them? This was the dilemma faced two years ago by the Ealing…

Read more
A healthy relationship

A healthy relationship

Touchpoint Journal, Service Design Network (Volume 1, Number 2, October 2009 )

In the second edition of SDN’s Touchpoint journal, Livework founders Ben Reason and Lavrans Lovlie discuss with Mark Mugglestone (NHS Institute for Innovation and…

Read more
Design and Society

Design and Society

RSA Journal (Summer ’09 pg 23)

Livework’s project for Haringey Housing Services is a good example of how the business model for a design consultancy is advancing. By giving a…

Read more
The Good Guys

The Good Guys

Design Week (Volume 24/Number 24 
18th June 2009 )

This list of initiatives, organisations and people practising sustainable design is not exhaustive. The responsibility has been taken on by so many groups that…

Read more
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value.

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value.

Design Management Institute and Allworth Press. (2009)

Liveworks’ Lavrans Lovlie, Ben Reason and Chris Downs have contributed a chapter in the recently published book, Design Thinking: Integrating Innovation, Customer Experience, and…

Read more
The Icon 20/20 Designers

The Icon 20/20 Designers

Icon Eye (Issue 071 May 2009)

It’s a snapshot of a generation. You may remember that last year we published our 20 Essential Young Architects (icon 058). Well, this time…

Read more
From product to people

From product to people

Touchpoint Journal, Service Design Network (Volume 1 Number 1, April 2009)

Think of how industrial design was formed in the last century. The field was defined in the 1920s, primarily by people associated with the…

Read more
Bottom-line Experiences: Measuring the Value of Design in Service

Bottom-line Experiences: Measuring the Value of Design in Service

Design Management Review (2008)

Hard numbers on quality and return on investment are important feedback for strategic decision-making and the allocation of resources. In the arena of service…

Read more
 LBS - Business Strategy Review

LBS - Business Strategy Review

London Business School (Volume 19, Autumn 2008)

‘I like working, and I love my job: the people, the culture, the fact we offer a genuinely different perspective, delivering ideas and value…

Read more
Design Council Magazine: Autumn Issue

Design Council Magazine: Autumn Issue

Design Council Magazine (2008)

In this autumns issue of the Design Council Magazine Trish Lorenz asks why Britain needs a revolution in service design

Read more
Designing Interactions

Designing Interactions

The MIT Press (October, 2007)

Designers of digital technology products no longer regard their job as designing a physical object—beautiful or utilitarian—but as designing our interactions with it. In…

Read more