Authors:

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  • Lavrans Løvlie
  • Nuria Solsona Caba
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  • Thaís Tozatto Maio
  • Marzia Aricò
  • Ben Reason
  • Joel Bailey
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A brief history of…service design

A brief history of…service design

11 September 2016

Service Design is an eminently practical guide to designing services that work for people.

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The role of engagement in designing city services

The role of engagement in designing city services

05 September 2016

Before solutions are designed organisations need to be aligned. In service development, especially in public services with…

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How to get triple impact in your next Service Design project

How to get triple impact in your next Service Design project

30 June 2016

As service design grows in popularity we’ve seen an exciting proliferation of practice and projects. Unfortunately, many…

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Finding out...what we don’t know

Finding out...what we don’t know

01 June 2016

On Friday 27 May, Alex Nisbett was invited to speak to the inaugural meeting of the…

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Service Design in Healthcare, Finland

Service Design in Healthcare, Finland

04 May 2016

SDN Finland present: Service Design in Healthcare Healthcare, as we know it, is undergoing a fundamental change….

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Architecting the target customer experience

Architecting the target customer experience

21 March 2016

Digital customers are pioneering far ahead of most businesses. Today’s connected customer no longer wants a product,…

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Living at home longer - a 2025 vision for elderly care

Living at home longer - a 2025 vision for elderly care

15 March 2016

In 2014, the Authority of Elderly Care in Oslo decided to use service design methodology to put…

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We’re having a baby!

We’re having a baby!

09 March 2016

This talk was presented by Alex Nisbett and Alice Ainsworth, Head of Digital Strategy at the Department…

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Skap endring med kunden i fokus

Skap endring med kunden i fokus

02 March 2016

Tjenestedesign – skap endring med kunden i fokus  Lavrans-Løvlie-til-nett Hvordan kan man bruke kundeorientering…

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Empowering young victims of crime

Empowering young victims of crime

14 January 2016

We love a challenge at Livework – and when it’s meaningful, even better. Over the last six…

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Service Design for Business, Copenhagen

Service Design for Business, Copenhagen

14 December 2015

Hvordan skaber jeg forretningsudvikling gennem design? Speak, debat og boglancering med Lavrans Lövlie, stifter…

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Service Design for Business, Helsinki

Service Design for Business, Helsinki

30 November 2015

The Internet and other digital technology has brought the world to your customers’ fingertips. With unprecedented choice,…

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Opportunities to engage young victims

Opportunities to engage young victims

24 November 2015

Working through that challenge, we also uncovered an opportunity: to create a digital solution as a first…

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Government as a Service

Government as a Service

15 October 2015

Presentation by Ben Reason from Livework studio given on the conference “Service State” in Warsaw, in October…

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Serve well to always serve!

Serve well to always serve!

02 October 2015

Based on his upcoming book “Serve well to always serve!”, the keynote takes an inspirational approach to…

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Architecting the Customer Experience

Architecting the Customer Experience

12 August 2015

Architecting the Customer Experience, Copenhagen 2015 The 6th annual EA Summer School.

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Customer experience architecture

Customer experience architecture

16 June 2015

Digital customers are ahead of most businesses. This presentation will present opportunities for businesses to develop and…

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User experience Lisbon: Humans, consumers, customers and users

User experience Lisbon: Humans, consumers, customers and users

03 June 2015

Experience and service design are trending. The tangible benefits that they bring to business are leading many…

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An outside-in perspective

An outside-in perspective

20 May 2015

Service Design: Redefining the Meaning of Design Alex will take a look at some of Livework’s projects in the…

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Uw klanten zijn digitaler dan Uw organisatie

Uw klanten zijn digitaler dan Uw organisatie

04 May 2015

Dienstverleners, productie bedrijven en overheden investeren miljarden in het digitaliseren van hun producten. In veel gevallen levert…

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Align with customers, business and organisation

Align with customers, business and organisation

29 April 2015

Enterprises are generally understood as entities with three dimensions: the business, the organisation and its customers. Nuria…

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Enterprise Architecture Conference

Enterprise Architecture Conference

23 March 2015

The CEO at Gjensidige, the largest insurance company in Norway, decided 7 years ago to put their…

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Every journey matters

Every journey matters

19 March 2015

Between 2012 and 2014 Livework and London Underground worked together to develop the new service strategy, vision…

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Service design: Designing for experiences

Service design: Designing for experiences

13 March 2015

At Livework we have developed a framework that enables us to be more precise about what experiences…

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Bydel Alna: Se tjenesten gjennom brukernes øyne

Bydel Alna: Se tjenesten gjennom brukernes øyne

12 March 2015

Hvordan opplever innbyggere, brukere og pasienter tjenestene vi leverer? Hva kan bli bedre? Hva skal vi gjøre…

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Rising to the challenge

Rising to the challenge

29 January 2015

Service Design for Public Services An event for public service managers that want to design better public services.

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Design and delivery of the London 2012 spectator experience

Design and delivery of the London 2012 spectator experience

13 November 2014

My story of being part of the Spectator Experience team within LOCOG, the first organising committee to…

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Trygg i egen kommune: Sluttpresentasjon

Trygg i egen kommune: Sluttpresentasjon

09 October 2014

«Kompetansesentralen» vil forebygge at pasienten blir skadelidende av dårlig samhandling. Konseptet er resultatet av «Trygg i egen kommune»,…

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A Nordic Model of Service Design

A Nordic Model of Service Design

06 October 2014

“The Nordic Model” is a term used to describe how the robust Nordic economies have managed a…

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Extreme Customer Orientation Gjensidige Insurance

Extreme Customer Orientation Gjensidige Insurance

03 September 2014

DMI: 19th Academic Design Management Conference Presented by Marzia aricò & Kim Wikan Barth During the last seven…

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Se tjenestene gjennom brukernes øyne

Se tjenestene gjennom brukernes øyne

17 June 2014

Foredrag ved Nasjonalt topplederprogram i helsetjenesten, Tromsø, 16. Juni 2014

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Service design for high-performing citizens

Service design for high-performing citizens

20 May 2014

Presented for the Norwegian Ministry of Local Government and Modernisation, May 20th 2014.

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Service design in Government

Service design in Government

19 May 2014

A new, practical conference for anyone involved in designing or commissioning digital government. Design better public services.

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Extreme Customer Orientation

Extreme Customer Orientation

16 April 2014

This presentation describes the work that Livework has developed with one of its long-term clients Gjensidige, the…

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The solutions are not always medical/technical

The solutions are not always medical/technical

28 January 2014

Ben Reasons’ presentation at the TechUK 2014 conference.

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Tiltaksutvikling med brukeren i sentrum

Tiltaksutvikling med brukeren i sentrum

08 January 2014

Befolkningsrettede tiltak er en bærebjelke i folkehelsearbeidet, og er et viktig element i folkehelseloven. Hvordan får vi…

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Customer Experience hotspots

Customer Experience hotspots

29 November 2013

Customer Experience Transformation: Nordics. The only event specific to the Nordic region dedicated to driving customer centric engagement,…

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The solutions are not always medical

The solutions are not always medical

20 November 2013

Ben Reasons’ presentation at the Innovasjonskonferansen conference 2013, in Trondheim.

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Business impact

Business impact

19 November 2013

Service design with its tools, collaborative spirit and creativity has an opportunity for business impact when it…

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User - Customer - Human

User - Customer - Human

10 September 2013

User, customer and human mindsets can coexist at the same time. This causes misunderstanding between people and…

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Service solutions, that make a difference

Service solutions, that make a difference

22 May 2013

Designers bring ideas to life and are able to convince organisations to build services that their customers…

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Digital service design

Digital service design

11 February 2013

Digital service design, eZ Summit, February 2013 User – Customer – Human

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The service design promise...delivered?

The service design promise...delivered?

15 October 2012

The service design promise…delivered? Service Design Global Conference Paris, France 2012 Video presentation:

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Service Design: Deal with the obvious, Surprise with the expected

Service Design: Deal with the obvious, Surprise with the expected

04 October 2012

How do service designers create value?

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Service thinking for health services

Service thinking for health services

11 March 2009

We need to think about ‘services’

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