Livework Intelligence

The latest intelligence articles from Livework.

The cost of lack of trust

The cost of lack of trust

It’s intangible and difficult to grasp, emotional, irrational and at the top of any large organisation’s agenda. Gaining customers’ trust is becoming a key requirement to survive as a business. But how can you build trust? How can you recognise it? And why should you invest in it? It relies on what you do, not on what you say…and that’s just the beginning.

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How people cluster experiences in their life

How people cluster experiences in their life

People’s expectations in relation to any given service are influenced by previous experiences with similar or related services. In people’s minds, services…

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Understanding your Customers’ Customer in B2B

Understanding your Customers’ Customer in B2B

Business-to-business organisations are starting to realise that understanding their customer’s customers is becoming a must. When consumers experience an incident with their…

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The High Performing Patient

The High Performing Patient

Healthcare is undergoing a fundamental change. Mobile health applications, telemedicine, remote monitoring and ingestible sensors are reshaping both the patient and doctor’s…

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The connected consumer of tomorrow is already here

The connected consumer of tomorrow is already here

Rapid progress in the affordability and accessibility of technology is already reshaping consumers’ lifestyle and expectations across a number of different industries….

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Time to educate consumers on energy usage

Time to educate consumers on energy usage

Consumers tend to choose their energy provider on the basis of price. However, often a change of behaviour could impact their energy…

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