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Service Design in Business Conference

Service Design in Business Conference

25 November 2016 | London

Service Design in Business is a practical conference for business leaders interested in using service design…

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SDN Masterclass Amsterdam

SDN Masterclass Amsterdam

26 October 2016 | Amsterdam

This masterclass is a practical guide to make use of service design strategically in your organization. It…

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Weekend media festival Croatia

Weekend media festival Croatia

23 September 2016 | Rovinj

The 8th edition of the Weekend once again proved to be a place that gathers top…

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What does customer engagement actually mean?

What does customer engagement actually mean?

23 September 2016 | London

Ask ten different people what customer engagement means and you’ll probably get ten different answers. Therefore, via…

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Livework executive training

Livework executive training

22 September 2016 | Fornebu

This short executive program is a unique collaboration between the Norwegian School of Economics (NHH), the…

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Take Your Social Customer Service to the Next Level

Take Your Social Customer Service to the Next Level

20 September 2016 | London

Service leaders may think they’re proactive with customers, but they fall short. Yet, customers want and reward…

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Tapping on word of mouth: Is it all about the experience?

Tapping on word of mouth: Is it all about the experience?

14 September 2016 | London

Europe’s Customer Festival 2016: Changing the way brands attract, retain and interact with customers. Adrian will…

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International Symposium on Design

International Symposium on Design "Brand & Product Design"

08 September 2016 | Medellín

A two day event that offers an update view on the best practices and global trends in…

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The Role of Engagement in Designing City Services

The Role of Engagement in Designing City Services

24 August 2016 | Copenhagen

Before solutions are designed organisations need to be aligned. In service development, especially in public services with…

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Restorative Approaches in Education and The State of the Art

Restorative Approaches in Education and The State of the Art

06 July 2016 | Cambridge

The day will bring together a range of restorative practitioners, researchers and consultants in order to gather…

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Service Design Network UK Conference

Service Design Network UK Conference

30 June 2016 | London

We are hosting an exciting one-day conference on Thursday 30th June for the active and well-established Service…

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RSA student awards

RSA student awards

01 June 2016 | London

The RSA Student Design Awards is a global curriculum and competition for emerging designers. We challenge students and…

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Service Design Day

Service Design Day

01 June 2016

The Service design community celebrates Christmas, New Year.. and.. June 1st! Every year from this year on,…

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Service Designing Healthcare

Service Designing Healthcare

28 April 2016 | Helsinki

Healthcare, as we know it, is undergoing a fundamental change. The growing elderly population, availability of technology,…

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Boklansering: Service Design for Business

Boklansering: Service Design for Business

04 April 2016 | Oslo

Tjenestedesign – nyskapning og forbedring av tjenester – er ikke en eksklusiv aktivitet for designere; det er…

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Engage Rotterdam: Human Centered IT

Engage Rotterdam: Human Centered IT

31 March 2016 | Rotterdam

In this year’s first spring Engage meet-up we will explore different ways of making IT more human-centered….

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The Future of IT in the Age of Digital Transformation

The Future of IT in the Age of Digital Transformation

17 March 2016 | Brussels

What makes digital transformation successful, and what is the role of IT, the IT department and…

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Livework Club: How to (actually) put the customer at the heart of a ‘digital business

Livework Club: How to (actually) put the customer at the heart of a ‘digital business

17 March 2016 | London

Every day, another business leader pledges to ‘put the customer at the heart of everything they…

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Service Design in Government 2016

Service Design in Government 2016

11 March 2016 | London

Case study: Living longer at home – A concrete vision for elderly care in 2025 In…

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Service Design in Government 2016

Service Design in Government 2016

09 March 2016 | London

Case study: We’re having a baby! Early in 2015, the digital department of the Department of…

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Kommunikasjonsdagen 2016

Kommunikasjonsdagen 2016

02 March 2016 | Oslo

Det eneste konstante er endring På Kommunikasjonsdagen ser vi nærmere på hvordan kommunikasjon kan bidra til endring….

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Service Design for Business book launch @RCA

Service Design for Business book launch @RCA

28 January 2016 | London

Ben Reason, co-author and founding partner of Livework will be at The Royal College of Art to…

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Service Design for Business - forretningsudvikling gennem design

Service Design for Business - forretningsudvikling gennem design

14 December 2015 | København

Hvordan skaber jeg forretningsudvikling gennem design? Speak, debat og boglancering med Lavrans Lövlie, stifter…

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Livework Club presents 'Connecting your business to customers'

Livework Club presents 'Connecting your business to customers'

02 December 2015 | London

This December we are hosting a social evening for selected clients, colleagues and interested parties to…

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Livework book preview: Service Design for Business

Livework book preview: Service Design for Business

26 November 2015 | Helsinki

We’d like to invite you to an evening of discussion and drinks to gain a sneak preview…

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Livework | Challenge: Supporting young victims

Livework | Challenge: Supporting young victims

24 November 2015 | London

Livework and the Restorative Justice Council would like to invite you to a private event we are…

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Service State

Service State

14 October 2015 | Warsaw

This international conference in Warsaw will talk about service design in government. There’s a programme of international speakers…

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Service Design Global Conference 2015

Service Design Global Conference 2015

03 October 2015 | New York

Livework’s Luis Alt gave the keynote speech at this year’s Service Design Global Conference in New York.  Based on…

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City as a Service, Intensive School

City as a Service, Intensive School

25 September 2015 | Erice

A nine-day school to understand, innovate and prototype solutions for urban challenges. Thirty participants between 18 and 35…

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Livework Experience Oslo

Livework Experience Oslo

17 September 2015 | Oslo

Service design: bridge the gap between customers and IT In Roundtable sessions Livework will discuss a customer…

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Europe's Customer Festival 2015

Europe's Customer Festival 2015

08 September 2015 | London

Keeping up with the technology is no longer good enough, you need to keep up with customer…

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 Service Design National Conference 2015

Service Design National Conference 2015

03 September 2015 | Helsinki

Design or conform  A good service experience enhances the service provider’s brand, increases its…

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UX Week 2015

UX Week 2015

25 August 2015 | San Francisco

THE PREMIER UX DESIGN CONFERENCE Design professionals from all over the world gather for four days of…

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IxDA Oslo

IxDA Oslo

19 August 2015 | Oslo

Welcome to an evening with the living legends that are Alan Cooper and Lavrans Løvlie! Does the industry…

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Service Design South

Service Design South

20 July 2015 | Siracusa

This summer service design goes south, landing in beautiful Siracusa, Italy. A two-week intensive training…

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Livework Experience London

Livework Experience London

25 June 2015 | London

At Livework we have developed a framework that enables us to be more precise about what experiences…

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European Business Architecture Innovation Summit

European Business Architecture Innovation Summit

16 June 2015 | Berlin

Digital customers are ahead of most businesses. This presentation will present opportunities for businesses to…

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UXLx, User Experience Lisbon

UXLx, User Experience Lisbon

05 June 2015 | Lisbon

Humans, consumers, customers and users Experience and service design are trending. The tangible benefits that they…

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Tjenestedesign - påvirkning og effekt

Tjenestedesign - påvirkning og effekt

02 June 2015 | Oslo

“Service Design: Impact and Effect” Tjenestedesign påvirker og gir effekt, både internt og eksternt i bedrifter…

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Service design: Redefining the Meaning of design

Service design: Redefining the Meaning of design

18 May 2015 | Köln

SERVICE DESIGN AND FINANCIAL SERVICES – AND OUTSIDE-IN PERSPECTIVE Alex will take a look at some…

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Design Management Conference Europe ‘Design to Align’

Design Management Conference Europe ‘Design to Align’

30 April 2015 | Berlin

Align with customers, business & organisation’ Enterprises are generally understood as entities with three dimensions: the business, the…

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Multichannel conference 2015

Multichannel conference 2015

22 April 2015 | Utrecht

Klanten zijn digitaler dan Uw organisatie: digitale diensten bij banken, verzekeraars, telecom bedrijven en overheid Dienstverleners, productie…

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Norwegian Design Day

Norwegian Design Day

15 April 2015 | Oslo

The welfare system of today challenged by the needs of tomorrow’s world. What do…

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Lecture: Iceland Academy of the Arts

Lecture: Iceland Academy of the Arts

23 March 2015 | Reykjavik

During this lecture, participants will acquire concepts, tools and basic methodologies of Service Design through practice. Moreover,…

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Service Design in Government 2015

Service Design in Government 2015

19 March 2015 | London

Three factors – rising customer expectations, new payment technologies & cost pressures – have come together to…

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Enterprise Architecture Conference

Enterprise Architecture Conference

17 March 2015 | Stockholm

The CEO at Gjensidige, the largest insurance company in Norway, decided 7 years ago to put…

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Livework Experience London

Livework Experience London

12 March 2015 | London

At Livework we have developed a framework that enables us to be more precise about what…

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Design Management

Design Management

10 March 2015 | Barcelona

Lecture + Workshop WORKSHOP: The role of design and designers in a changing society 10…

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Rotterdam Service Jam 2015

Rotterdam Service Jam 2015

27 February 2015 | Rotterdam

Every year people interested in service design, innovation, and in a design-led approach to problem solving, meet…

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Handle customer changes to increase loyalty and satisfaction

Handle customer changes to increase loyalty and satisfaction

12 February 2015 | Oslo

In a series of events and roundtables in Europe, the Americas, Middle East and Asia, Livework clients…

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Service Design in Public Services

Service Design in Public Services

29 January 2015 | Cardiff

An event for public service managers that want to design better public services. We all know that our…

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Service design: bridge the gap between customers and IT

Service design: bridge the gap between customers and IT

04 December 2014 | London

In a series of events and roundtables in Europe, the Americas, Middle East and Asia, Livework clients…

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Lower cost and high customer satisfaction with a perfect start

Lower cost and high customer satisfaction with a perfect start

14 November 2014 | Rotterdam

In a series of events and roundtables in Europe, the Americas, Middle East and Asia, Livework clients…

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The Service Experience Conference 2014

The Service Experience Conference 2014

13 November 2014 | San Francisco

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to…

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Service branding – the underused method for attracting customers

Service branding – the underused method for attracting customers

| Beirut

In a series of events and roundtables in Europe, the Americas, Middle East and Asia, Livework…

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